Frequently Asked Questions
Product and Quality
Why does my product look different from the pictures?
Each wooden model is one of a kind, crafted from natural wood. The unique grain and texture of each piece mean that the final product may vary from the illustration shown on our website. The images provided are only examples.
Will my wooden model change over time?
Yes, natural wood can evolve due to external factors like light exposure, temperature, humidity, and its location. These elements may alter the wood’s color, texture, shape, and overall appearance.
How should I clean my wooden model?
To clean the model, use a clean toothbrush or a brush with similar hardness to remove dust. A slightly damp cloth (not a paper towel) can also be used, but avoid excessive moisture, as it can make the surface rough. We do not recommend using detergents, as they may damage the wood.
Ordering and Process
How can I place an order?
You can order directly through our website or by visiting one of our authorized dealers. Please note that the complete range of products is available exclusively online, and availability may vary at different locations.
Can I change my order after placing it?
Orders are processed immediately upon receipt. Contact us as soon as possible to check if modifications are still possible.